Terms & Conditions

Quotes are based on the information available at the time they are issued. Pricing, freight, timing, and inventory may change if project scope, quantities, destinations, customization requirements, or supplier conditions change.

Production begins only after you approve the applicable proof, artwork, mockup, or written specification. You are responsible for reviewing names, dates, addresses, logos, colors, and all other approval details before final signoff.

Non-personalized and non-engraved products can be returned within 30 days from delivery, unused and in original packaging. The customer pays return shipping. Refunds are for the original purchase price minus shipping.

Contact us for a return authorization before shipping items back. See our return policy for the full terms, including defects and production errors.

Quoted delivery dates are estimates unless we explicitly agree otherwise in writing. Carrier delays, customs delays, weather events, address issues, and supplier disruptions can affect transit and arrival timing.

For drop-ship or multi-address programs, you are responsible for the accuracy of the recipient data you provide. Additional fees may apply for address correction, rerouting, reshipping, returned packages, customs handling, or special delivery requirements.

Unless another agreement is in place, orders may require prepayment, deposit, or payment according to the quote, invoice, or approved account terms. Award Maven may pause work, shipment, or release of goods if payment obligations are overdue.

To the extent permitted by applicable law, Award Maven's responsibility for a claim related to an order is generally limited to the amount paid for the affected goods or services. We are not responsible for indirect, incidental, consequential, reputational, or event-related losses arising from delays, shipment issues, or approval mistakes outside our control.