Frequently Asked Questions

Award Maven is a WBENC-certified, woman-owned company based in Phoenix, Arizona, founded in 2023 by Carmen Elise. We make recognition awards, service awards, deal toys, corporate gifts, company swag, and promotional products for businesses, and we ship across the US and internationally.

We work with HR teams, executive assistants, marketing managers, event planners, and procurement teams at companies, nonprofits, schools, and public agencies. Many clients order awards, swag, and gifts from us under one order.

Yes. Tell us about the event or program, the audience, your budget, and your deadline. We send a shortlist of products that fit, so you can compare options without searching the whole catalog.

You can request a quote through our website, email us at orders@awardmaven.com, or call (480) 780-1879. Our team will provide pricing and guide you through the ordering process.

There is no minimum to ask. Any quantity can be quoted, including single pieces. Product pages show quantity price breaks, not minimum orders. Your quote confirms pricing and options for the quantity you need.

Yes. Many clients order custom awards alongside branded swag, onboarding kits, or corporate gifts. Our team manages everything under one order.

You approve a digital proof before production starts.

Vector files (AI, EPS, PDF, or SVG) give the best results. High-resolution PNG, JPG, or TIFF files work when they are at least 300 DPI at final print size.

Our team can turn a logo, a milestone, or a rough idea into a design that is ready for proofing.

Laser engraving, full-color printing, screen printing, embroidery, sandblasting, deep etching, and 3D crystal engraving, among others. The best method depends on the product and your design. Engraving is included in award prices.

Yes. We can match Pantone colors for printing and offer a wide range of colored materials. Provide your brand guidelines and we'll ensure accurate color reproduction.

From order, standard awards, custom engraved awards and custom designs take 1–5 business days, plus shipping. Promotional products take 1–5 business days from order, plus shipping. Deal toys take 1 to 5 business days from order, plus shipping. Tell us your in-hands date and we will confirm what is possible before you order.

Rush production is available on most items for an additional fee. Tell us your in-hands date and we will confirm what is possible before you order.

Yes. We offer drop shipping to multiple locations. Just provide the addresses and quantities, and we'll handle the rest. Additional shipping charges may apply.

Promotional products: Free standard shipping to all 50 US states. Awards: Awards ship within the US at standard rates or as quoted. International shipping is never free: it is quoted with your order. Delivery takes 5–10 business days after production. International orders are subject to customs duties and taxes paid by the recipient.

Pricing depends on product type, size, customization method, quantity, and timeline. Catalog product pages show per-unit prices with quantity breaks. Engraving is included in award prices. We provide detailed quotes so you know exactly what you're paying for.

Yes. Most products have tiered pricing with discounts at higher quantities. Ask about our volume pricing when requesting a quote.

We accept credit cards (Visa, Mastercard, Amex), checks, ACH transfers, and offer net-30 terms for qualified business accounts.

A 50% deposit is required to begin production, with the balance due before shipping. Net-30 accounts pay in full within 30 days of invoice.

Yes. Award Maven is set up on both Coupa and SAP Ariba. Procurement teams can add us as a supplier and punch out or issue POs directly through their existing workflow.

We're WBENC-certified as a women-owned business. We can provide the WBENC certificate, W9, capability statement, and references on request. We reply within one business day.

We stand behind our work. If there's a quality issue or error on our part, we'll remake the item at no charge. Contact us within 14 days of delivery.

Custom items cannot be returned unless there's a defect or error. However, we work closely with you during the proof process to ensure satisfaction before production.

Contact us within 48 hours with photos of the damage. We'll work with the carrier and send replacements promptly. All orders are insured.