Return Policy

Most of what we make is custom, so returns work differently. Here's how we handle defects, production errors, non-custom returns, and cancellations.

Defects and our errors, fixed: No charge; If any item has a manufacturing defect or doesn't match your approved proof, we'll replace it at no charge.
On custom items: No returns; We cannot accept returns on items with custom engraving or printing, products personalized with names or dates, custom-designed awards and deal toys, or items made to your approved artwork. If we made an error in production, we'll remake the item at no charge.
To report a defect: 14 days; Contact us within 14 days of delivery and provide photos of the defect. We cover return shipping costs for defective items.
To return non-custom items: 30 days; Non-personalized items can be returned within 30 days from delivery, unused and in original packaging. Contact us for a return authorization before shipping items back.

Our guarantee

We stand behind the quality of every product we create. If you're not completely satisfied with your order, we'll make it right.

Quality guarantee: If any item has a manufacturing defect or doesn't match your approved proof, we'll replace it at no charge.
Satisfaction guarantee: We want you to love your awards. If something isn't right, contact us and we'll work together to find a solution.

Because most of our products are custom-made to your specifications, we cannot accept returns on:

For non-personalized items in original condition:

If you receive a defective product:

We cover return shipping costs for defective items.

If you receive the wrong items:

We apologize in advance for any inconvenience. Mistakes are rare, but we fix them quickly.

Email info@awardmaven.com or call (480) 780-1879 to request a return or report an issue.

Please include:

We'll respond within one business day with return instructions.

Refunds are processed as follows:

Shipping charges are non-refundable unless the return is due to our error.

Before production: Orders can be cancelled for a full refund before production begins.
During production: Once production has started, cancellations may be subject to fees based on work completed.
After shipping: Completed orders cannot be cancelled but may be returned per our return policy.

Include your order number, a description of the issue, and photos if applicable. We'll respond within one business day with return instructions.