How to Order
Tell us what you need, and we handle design, proofs, production, and shipping. Most projects start with a free quote, and we reply within one business day.
Six Steps From Idea to Delivery
You approve a digital proof before production starts.
Step 1: Initial Consultation
Email our team, fill out the quote form, or schedule a call to discuss your project. Tell us what you're looking for, whether that's custom awards, branded promotional products, onboarding kits, or corporate gifts. We'll ask about your event, timeline, quantity, and budget to find the right fit.
Step 2: Curated Product Options
Our team curates a selection of products tailored to your needs. For awards, we match materials and styles to your event. For branded swag and promotional products, we recommend items that align with your brand, audience, and budget.
Step 3: Design & Artwork
We create custom artwork proofs for your review. For awards, this includes engraving layouts and logo placement. For promotional products and branded merchandise, this covers print mockups, embroidery digitization, and packaging design. You can also provide your own artwork or use our templates.
Step 4: Review & Approve Proofs
Once you approve the proofs, we lock in your order. Every detail (names, logos, colors, sizes) is confirmed before production begins.
Step 5: Production & Quality Check
Your order enters production at one of our manufacturing facilities across the US. Whether it's laser-engraved crystal awards or screen-printed promotional products, every item is inspected for quality before shipping.
Step 6: Shipping & Delivery
We ship nationwide and internationally. Need drop shipping to multiple addresses? We handle that too. You'll receive tracking information as soon as your order ships.
Frequently Asked Questions
- What forms of payment do you accept?
- We accept all major credit cards with no processing fee, as well as ACH payments and checks.
- Can I get a discount for bulk orders?
- Yes. We offer volume discounts depending on quantity and product specifics. Reach out for details.
- Is there an additional charge for engraving?
- No. Engraving is included in award prices.
- How do you ensure transparency in pricing?
- The price we quote is the price you pay. Our detailed quotes break down every aspect of the cost with no hidden fees.
- Do you drop ship?
- Yes. We have experience drop shipping hundreds of packages across the globe.
- Do you ship internationally?
- Yes. We ship internationally. We will require your FedEx or UPS account number, and additional fees may apply.
- What happens if my order breaks during shipping?
- Inform us within 5 business days and we'll replace it at no cost. We may ask for photos of the damage.
- How long is the production time?
- After proof approval, standard awards take 7–10 business days, custom engraved awards 10–14 business days, and custom designs 2–4 weeks, plus shipping. Tell us your in-hands date and we will confirm what is possible before you order.
- Do you have a minimum order requirement?
- There is no minimum to ask. Any quantity can be quoted, including single pieces. Tell us how many you need and we will confirm pricing and options for your project.
- Can I order awards and promotional products together?
- Yes. Many clients order custom awards alongside branded swag, onboarding kits, or corporate gifts. Our team manages everything under one order.
- Do you offer custom branded promotional products?
- Yes. We offer branded apparel, drinkware, tech accessories, tote bags, notebooks, and more. Every item can be customized with your logo, colors, and messaging.
- What types of branded swag can you produce?
- Apparel (tees, hoodies, hats), drinkware (tumblers, mugs, bottles), tech accessories (wireless chargers, USB drives), desk items, travel gear, and event giveaways.
- Can you create custom onboarding kits?
- Absolutely. We handle design, artwork, kitting, and multi-address shipping for curated onboarding and welcome kits.
- Is there a minimum order for promotional products?
- There is no minimum to ask. Any quantity can be quoted, including single pieces. Published quantity breaks show where each price applies; your quote confirms pricing and options for the quantity you need.
- Can you match my brand's Pantone colors?
- Yes. We work with your brand guidelines to ensure accurate color matching across all branded merchandise.
- Do you offer branded packaging?
- Yes. Custom-branded boxes, tissue paper, and inserts for a premium unboxing experience.
- Are you a Coupa or SAP Ariba registered supplier?
- Yes — Award Maven is set up on both Coupa and SAP Ariba. Procurement teams can add us as a supplier and punch out or issue POs directly through their existing workflow.
- Do you offer Net-30 PO terms?
- Yes, Net-30 PO terms are standard for verified accounts. Reach out for our credit application and we'll fast-track buyer onboarding.
- What diversity documentation can you provide?
- We're WBENC-certified as a women-owned business. We can provide the WBENC certificate, W9, capability statement, and references on request. We reply within one business day.
- Can we set up a single point of contact for procurement?
- Absolutely. Every enterprise account gets a dedicated procurement contact for buyer onboarding, reorders, and issue resolution.
Get a Free Quote for Awards, Branded Swag & Promotional Products
Tell us what you're looking for and we'll get back to you within one business day.
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