Shipping Information
How long production takes, how your order ships, and what to do if something arrives damaged.
At a glance
- Production starts
- After approval
- Production begins after artwork approval. Rush production is available on most items for an additional fee.
- Free US standard shipping on promotional products
- UPS or FedEx
- Promotional products: Free standard shipping to all 50 US states. Awards: Awards ship within the US at standard rates or as quoted. We ship worldwide; international shipping is quoted with your order. Orders are generally shipped via UPS or FedEx Ground.
- Ship on your carrier account
- Your account
- We can ship on a customer's UPS or FedEx account in most cases.
- To report damaged or lost shipments
- 48 hours
- Contact us within 48 hours of delivery (or expected delivery) and provide photos of any damage. We'll work with the carrier to resolve the issue.
Production times
Production times vary by product type:
| Product type | Production time |
|---|---|
| Standard awards | 7–10 business days |
| Custom engraved awards | 10–14 business days |
| Deal toys | 5–10 business days |
| Custom designs | 2–4 weeks |
| Promotional products | 1–2 weeks |
Production begins after artwork approval. Rush production is available on most items for an additional fee.
Custom engraved awards and deal toys keep the production timelines shown above, so your delivery estimate stays accurate for the product you choose.
Shipping charges
Promotional products: Free standard shipping to all 50 US states. Awards: Awards ship within the US at standard rates or as quoted. We ship worldwide; international shipping is quoted with your order. We will quote or confirm other shipping charges based on the product, destination, packaging, and timing before the order is finalized.
We can ship on a customer's UPS or FedEx account in most cases.
Standard shipping
Promotional products: Free standard shipping to all 50 US states. Awards: Awards ship within the US at standard rates or as quoted. We ship worldwide; international shipping is quoted with your order. Orders are generally shipped via UPS or FedEx Ground.
Expedited shipping and rush orders
- 2-Day Air
- Delivery within 2 business days after production
- Overnight
- Delivery next business day after production
Rush production and expedited carrier delivery are available on many products for an additional charge. We'll confirm the options that fit your product, artwork, and destination before production begins.
Order tracking
Once your order ships, you'll receive an email with:
- Tracking number
- Carrier information
- Estimated delivery date
- Link to track your package
You can also check order status by contacting our team.
Shipping to multiple locations
For orders shipping to multiple locations, we offer:
- Drop shipping
- Ship directly to multiple recipients
- Bulk to one location
- Ship the entire order to one address
- Hybrid
- Some items to you, some direct to recipients
Drop shipments and batch shipments are quoted upon request. Contact us to coordinate addresses, packaging, shipping costs, and timelines for your shipment.
International shipping
We can arrange international shipping in many cases, including shipment on a customer's UPS or FedEx account or another approved third-party shipping account.
We ship worldwide; international shipping is quoted with your order. Customs duties, taxes, and brokerage fees may also apply. The recipient is responsible for destination-country charges unless otherwise agreed in writing.
International availability, carrier options, documentation requirements, costs, and delivery estimates must be confirmed for each order. Contact us with the destination and account details so we can confirm the available options.
Damaged or lost shipments
If your order arrives damaged or is lost in transit:
- Contact us within 48 hours of delivery (or expected delivery).
- Provide photos of any damage.
- We'll work with the carrier to resolve the issue.
- A replacement or refund will be issued as appropriate.
All shipments are insured for the full order value.
Found a defect or a production error instead? See our return policy.
Related help
- Return policyDefects, production errors, custom items, and non-custom returns.
- How to orderFrom quote to proof approval to delivery, step by step.
- Artwork requirementsFile formats that keep your proof, and your production start, on schedule.
- FAQAnswers on quantities, proofs, pricing, and turnaround.
- Terms & ConditionsQuotes, approvals, delivery estimates, and payment terms.
- Request a quoteTell us the product, quantity, and in-hands date.
- info@awardmaven.com
- Phone
- (480) 780-1879
- Hours
- Monday–Friday, 9:00 AM–5:00 PM MST