Whether you’re considering placing an order, customizing an award, or learning more about Award Maven’s processes, you’ll find a comprehensive list of frequently asked questions below. If you can’t find the information you’re looking for, don’t hesitate to reach out to us!
Customization costs depend on the complexity of your request. All of our awards include the imprint process, artwork and personalization, but additional imprint methods, locations, or color fill may incur additional fees. Contact us for a personalized quote.
Award Maven accepts all major credit cards, including Visa, Mastercard, and American Express, as well as ACH payments or checks. For your ease and peace of mind, a secure link is sent for all credit card payments. Your payment information is protected with industry-standard security protocols.
Yes, a deposit or payment upfront may be required for custom orders. The payment amount and schedule will be noted in your quote.
No, transparency is key at Award Maven. All costs for your awards will be outlined in your quote, including design, production, and shipping. There are no hidden fees.
Yes, we are happy to save you time and money by offering direct shipping to recipients!
Awards are carefully packaged in premium boxes with protective materials to ensure safe delivery. Most of our products will also come in a presentation box.
If an award arrives damaged, please contact our customer service team within 48 hours. Provide photos of the damaged award, and we’ll work quickly to provide a replacement.
Yes, we offer sample products for most items. Contact our team to discuss your needs, and we’ll provide a sample for review.
Absolutely. Our design team specializes in creating custom awards tailored to your vision. Share your ideas with us, and we’ll handle the rest—from design concepts to final production.
In some cases, artwork adjustments or file conversions may incur additional fees. Our team will notify you if any adjustments are required.
Changes made after proof approval may delay production and incur additional fees. Contact us as soon as possible if revisions are needed.
Yes, we can recreate any item previously ordered. Contact us with your order details, and we’ll ensure your new awards match seamlessly.
Customer satisfaction is our priority. If you’re not satisfied with your items, contact our team within 5 business days of receiving your order. We’ll work with you to resolve any issues.
You can contact Award Maven’s customer support team via email at [email protected] or call us at (480) 780-1879. We’re available Monday–Friday, 9 AM–5 PM EST.
Yes, we specialize in designing tailored awards programs. Whether you need help with sales awards, employee recognition, or milestone achievements, we’ve got you covered.
If you experience issues uploading artwork, contact us immediately. Our team will assist you with the process and ensure your files are properly formatted.
Once your items ship, we’ll provide a tracking number so you can monitor the delivery status. For updates, contact our support team.